Order & Delivery

Delivery & Shipping Fees

• What are the delivery options?
• What happens if I missed my delivery?
• Can I change my delivery information?
• Do you deliver internationally?
• Can I request a replacement or refund?

Order Tracking

• How do I check the delivery status of my order?
• What do the order statuses mean?

Post Purchase Inquiries

• Can I make amendments to my order after confirmation?
• How do I know if my order has been placed successfully?

Return-to-Sender (RTS) Parcels

• What happens if my order cannot be delivered?
• What if I wasn’t able to respond to the courier after multiple delivery attempts?
• When will I receive my refund?

Need Help with Your Delivery?

• My order is missing, damaged, or I received the wrong item—what should I do?
• How soon do I need to report a delivery issue?
• What happens after I report a delivery issue?
• Can I request a replacement or refund?
• We’re here for you! 💛